Why optimisation must come before digitisation
It is tempting to throw a tool at a slow process. But digitising waste just produces faster waste, and automating a convoluted workflow locks the mess in. The biggest gains often come from simply removing unnecessary steps.
I bring proven method — process mapping, value analysis, Lean thinking — to see your processes clearly, spot the waste and redesign them. Cleaner processes then make digitisation and automation faster, cheaper and far more effective.
Fix the process, then tool it: the biggest savings usually come from removing steps, not adding software.