Dynamics 365

Microsoft Dynamics 365 trainer in Lyon

Dynamics 365 brings CRM and business applications onto one Microsoft platform. I train your teams to use it to align sales, marketing and customer service — and to make the most of its tight integration with the Microsoft 365 ecosystem.

Why Dynamics 365 pays off when teams truly adopt it

Dynamics 365 is powerful and deeply integrated with Microsoft 365 and the Power Platform — but that breadth means it's often underused, with sales, marketing and service each working in their own corner and data left incomplete.

I help your teams adopt it as one connected platform: clean pipelines and customer records, aligned sales/marketing/service processes, and the integrations and automations that remove manual work. Dynamics becomes a shared view of the customer, not scattered modules.

One connected customer view: Dynamics delivers when sales, marketing and service share the same data.

Example training programmes

Dynamics 365 formats

Each format is tailored to your level, your sector and your goals.

Sales

Dynamics 365 Sales

1 daySales teams

Leads, opportunities and pipeline managed cleanly in Dynamics.

Service

Dynamics 365 Customer Service

1 dayService teams

Cases, queues and SLAs to deliver consistent customer service.

Connect

Integration & automation

0.5 dayAdmins / IT

Microsoft 365, Power Platform and automation to remove manual work.

What I can do for you

Beyond training, I support you across your whole project:

  • Audit of your Dynamics 365 setup and usage.
  • Tailor-made training for your teams.
  • Implementation / optimisation support.
  • Guidance on adoption and best practices.

Who it is for

  • Sales, marketing and service teams.
  • CRM administrators.
  • IT and Microsoft ecosystem teams.
  • Organisations adopting Dynamics 365.

Dynamics 365 training in Lyon, Paris and Geneva

Based in Lyon (80 Cours du Docteur Long), I deliver on-site across the Auvergne-Rhône-Alpes region, in Paris and Geneva, as well as in Marseille, Bordeaux, Toulouse and Nice — and remotely via virtual classrooms, in English or French.

Frequently asked questions

You may be wondering…

Which Dynamics modules do you cover?
Mainly Sales and Customer Service, plus integration with Microsoft 365 and Power Platform.
Does it integrate with Microsoft 365?
Yes, tightly — leveraging that integration is a key part of the value.
Is it only for large companies?
No — it scales to mid-sized organisations, especially Microsoft-centric ones.
Can you cover Power Platform too?
Yes, basic automation and apps via Power Platform are included where relevant.

Explore also

Let's get practical

Align your teams on Dynamics 365

Tell me about your sales and service setup: I'll design a tailored Dynamics 365 training.

Get in touch